SHIPPING & PROCESSING
All orders are processed within 1 to 3 business days (excluding weekends and holidays) following the date on your Order Confirmation email. Once shipped, you will receive a separate email notifying you that your order has been completed.
CONTINENTAL USA ~ SHIPPING RATES & ESTIMATES
- Orders less than $75 ~ $8.88 flat rate for shipping via USPS Priority Mail
- Orders $75 or More ~ $FREE for shipping via USPS Priority Mail
UNITED KINGDOM ~ SHIPPING RATES & ESTIMATES
- Orders less than $200 USD ~ $20 flat rate for shipping via USPS International or DHL
- Orders $200 or More ~ $FREE for shipping via USPS International or DHL
If you have an emergency (as defined by you) and need your crystals ASAP, email email@example.com after placing your order and we’ll provide you with an alternative shipping quote to make magic happen.
RETURNS & EXCHANGES
We want you to LOVE the vibe you claimed! If there is any problem with your crystal, please contact us at firstname.lastname@example.org within three days of the date your package was delivered so we can solve the issue and/or initiate a return.
We accept returns on our crystals (unless specified on the product page, checkout screen, or during a sale/promotion) within three days of the date your package was delivered and on a conditional basis. The merchandise must be shipped back to us within that three day window.
Shipping charges are not refundable. Orders of $200+ will incur a 10% restocking fee. All Sale Items and items marked ‘final sale’ cannot be returned or exchanged.
Due to the limited inventory and rarity of items we sell, select crystals will be final sale. We will indicate the same within the description portion of the product’s page.